Frequently Asked Questions
Is SoftGuard™ only for the bedroom?
Not at all. SoftGuard™ is designed for everyday comfort around the home — use it on the bed, sofa, while travelling, during movie nights, or anywhere you want a soft, cosy layer with added waterproof protection.
Is SoftGuard™ easy to clean?
Yes. SoftGuard™ is designed for real life — simply machine wash when needed and reuse again. The soft plush layer keeps it cosy, while the waterproof backing helps protect your bedding from accidental spills or stains.
What size should I choose?
The L size is ideal for everyday use, single-person comfort, or placing across part of the bed or sofa. The XL size gives you more coverage, making it a great option for couples, larger beds, or extra peace of mind.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
Please allow 48-72 hours for your order to be processed. We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia. You will receive a tracking number as soon as it leaves our warehouse 🥳
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website. Our 30 Day refund policy does not include digital downloads.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.