Frequently Asked Questions
I use eye drops constantly but my eyes still feel gritty. Why?
If drops aren't working, you likely have blocked oil glands, not just a lack of moisture. This "sandpaper" feeling happens when the oils in your eyelids thicken (common during menopause or high-stress years). Ocular Reset™ uses precise thermal therapy to melt those blockages so your natural tears can finally do their job.
When is the best time to use my Ocular Reset™?
Most of our community uses it in the "3 PM Slump" to clear screen-induced brain fog, or 15 minutes before bed to melt away the day's tension. Because it's cordless and Bluetooth-enabled, you can pair it with your favourite brown noise or a meditation track for a total sensory "off-switch."
Does it actually massage my eyeballs?
No—safety is our priority. The intelligent air-compression targets the acupoints on your brow bone and temples, not the eye itself. This rhythmic pressure mimics "gland expression" (a professional technique used by optometrists) to physically clear oil blockages and soothe hormonal migraines without putting pressure on the globe of the eye.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
Please allow 48-72 hours for your order to be processed. We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia. You will receive a tracking number as soon as it leaves our warehouse 🥳
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website. Our 30 Day refund policy does not include digital downloads.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.